Healthcare Customer Service Representative

The objective of the Healthcare Customer Service Representative program of study is to provide students with the skills and knowledge related to the healthcare and Insurance industry and provide a basic understanding in the proper techniques and procedures of handling and responding to customer needs.

Upon successful completion of the program students will:

  • Utilize appropriate written, verbal and non-verbal techniques with colleagues, patients and physicians
  • Utilize medical terminology and abbreviations common to Health Care System occupations
  • Practice Supportive Listening and show empathy to customer concerns
  • Understand the Managed care Environment and Customer Options


Class Days/Hours Standard Length Maximum Time Allowable Total Clock Hours
Monday - Friday
9 a.m. to 5 p.m.
6 weeks 9 weeks 240

Graduation Requirements

A student must attend class for the required number clock hours, successfully complete all class assignments, modules, and examinations achieving at minimum a grade of 76% or pass, and fulfill all financial obligations, prior to receiving a certificate of completion attesting to the successful completion of the program of study.


Licensure is not required for employment in this field.

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